Fire Protection Customer Success Representative (CSR)
1.
0 Ashland, VA Ashland, VA Full-time Full-time $50,000 - $60,000 a year $50,000 - $60,000 a year Our growing team at Quick Response Fire Supply (QRFS) is excited to announce an opportunity for a Fire Protection Customer Success Representative (CSR).
This job requires recent fire protection experience.
If you have never worked in fire protection, please apply to our non-fire protection role by following this link:
https:
//www.
indeed.
com/job/customer-success-representative-5323d1e6fc3322c3?_gl=1 tfevm2 _gcl_au NjgyMTQ0NzMuMTcwNDkwNDM3Mw.
.
We are looking for a dedicated problem-solver who values efficiency, accuracy, and getting the job done right the first time.
You're the perfect fit if you have experience with fire codes and standards, inspection, testing, and maintenance of fire protection systems, or have provided customer service in a similar environment.
Our team's strength lies in turning one-off customers into long-term clients, achieved through timely service and the cultivation of strong customer relationships.
If this opportunity excites you, send us your application now.
We can't wait to connect with you! Job Responsibilities include:
Manage full-service account inquiries, responding promptly through various channels such as calls, emails, live chat, and social media, covering product details, pricing, availability, and shipping information.
Provide solutions to meet customer needs, specialising in the identification of suitable replacement parts for fire sprinkler systems.
Drive sales by following up on quotes, providing backorder updates, and efficiently processing orders.
Address post-sale issues, including tracking and returns, in adherence to company policies and standards.
Populate the company Knowledge Base with recorded FAQs and maintain detailed notes in customer tickets.
Track and report on customer satisfaction and ticket metrics.
Qualifications:
1-3 years of customer support experience, with a preference for candidates with 2
years of fire protection experience.
Exceptional communication skills, with strong attention to detail.
Naturally empathetic to customers in need.
Goal-oriented, reliable, self-motivated, and capable of effective problem-solving and multitasking in a fast-paced environment.
Able to travel to and from Ashland, VA 23005; this is not a remote/hybrid position.
Thriving in a multitasking environment with time constraints, successful in achieving targets while maintaining a positive customer experience.
Tech-savvy, and at ease with phones, ticketing platforms, and live chat.
Nice to Have:
E-commerce experience Excel skills (bonus points if you can demonstrate proficiency using an Index Match formula) Benefits you'll enjoy:
Thrive in a motivated, team-centric environment, accompanied by our office dog, Plato, the Goldendoodle.
Access training opportunities to enhance and expand your skills.
Comprehensive medical, dental, and vision benefits for your well-being.
Enjoy a time-off policy with 14 paid personal days, plus most Federal Holidays.
Secure your financial future with a 401K, including up to a 4% company match.
Unlimited coffee to keep you fueled and focused throughout the day.
Engage in fun and team-building quarterly activities to break away from the routine.
Embrace a work-life balance with no weekends.
(NOTE:
One Saturday per year is required for Inventory Count) Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Application Question(s):
REQUIRED Question:
You are in the warehouse and you have three items to pack into one box.
The first item's dimensions are 2x2x1 (LxWxH), the second item's dimensions are 6x6x2 (LxWxH), and the third item's dimensions are 13x1x1 (LxWxH).
What is the smallest box these three items will fit into? Assume NO bending, folding, etc.
A.
5x5x5 (LxWxH) B.
9x9x6 (LxWxH) C.
14x12x6 (LxWxH) D.
16x16x6 (LxWxH) REQUIRED:
Please complete the Culture Index survey by navigating to the link below.
This survey helps us assess your candidacy for cultural fit and is required to be considered for employment:
https:
//go.
cultureindex.
com/p/fp3Ct9NxbkGTcQ4Gi Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Ashland, VA Ashland, VA Full-time Full-time $50,000 - $60,000 a year $50,000 - $60,000 a year Our growing team at Quick Response Fire Supply (QRFS) is excited to announce an opportunity for a Fire Protection Customer Success Representative (CSR).
This job requires recent fire protection experience.
If you have never worked in fire protection, please apply to our non-fire protection role by following this link:
https:
//www.
indeed.
com/job/customer-success-representative-5323d1e6fc3322c3?_gl=1 tfevm2 _gcl_au NjgyMTQ0NzMuMTcwNDkwNDM3Mw.
.
We are looking for a dedicated problem-solver who values efficiency, accuracy, and getting the job done right the first time.
You're the perfect fit if you have experience with fire codes and standards, inspection, testing, and maintenance of fire protection systems, or have provided customer service in a similar environment.
Our team's strength lies in turning one-off customers into long-term clients, achieved through timely service and the cultivation of strong customer relationships.
If this opportunity excites you, send us your application now.
We can't wait to connect with you! Job Responsibilities include:
Manage full-service account inquiries, responding promptly through various channels such as calls, emails, live chat, and social media, covering product details, pricing, availability, and shipping information.
Provide solutions to meet customer needs, specialising in the identification of suitable replacement parts for fire sprinkler systems.
Drive sales by following up on quotes, providing backorder updates, and efficiently processing orders.
Address post-sale issues, including tracking and returns, in adherence to company policies and standards.
Populate the company Knowledge Base with recorded FAQs and maintain detailed notes in customer tickets.
Track and report on customer satisfaction and ticket metrics.
Qualifications:
1-3 years of customer support experience, with a preference for candidates with 2
years of fire protection experience.
Exceptional communication skills, with strong attention to detail.
Naturally empathetic to customers in need.
Goal-oriented, reliable, self-motivated, and capable of effective problem-solving and multitasking in a fast-paced environment.
Able to travel to and from Ashland, VA 23005; this is not a remote/hybrid position.
Thriving in a multitasking environment with time constraints, successful in achieving targets while maintaining a positive customer experience.
Tech-savvy, and at ease with phones, ticketing platforms, and live chat.
Nice to Have:
E-commerce experience Excel skills (bonus points if you can demonstrate proficiency using an Index Match formula) Benefits you'll enjoy:
Thrive in a motivated, team-centric environment, accompanied by our office dog, Plato, the Goldendoodle.
Access training opportunities to enhance and expand your skills.
Comprehensive medical, dental, and vision benefits for your well-being.
Enjoy a time-off policy with 14 paid personal days, plus most Federal Holidays.
Secure your financial future with a 401K, including up to a 4% company match.
Unlimited coffee to keep you fueled and focused throughout the day.
Engage in fun and team-building quarterly activities to break away from the routine.
Embrace a work-life balance with no weekends.
(NOTE:
One Saturday per year is required for Inventory Count) Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Application Question(s):
REQUIRED Question:
You are in the warehouse and you have three items to pack into one box.
The first item's dimensions are 2x2x1 (LxWxH), the second item's dimensions are 6x6x2 (LxWxH), and the third item's dimensions are 13x1x1 (LxWxH).
What is the smallest box these three items will fit into? Assume NO bending, folding, etc.
A.
5x5x5 (LxWxH) B.
9x9x6 (LxWxH) C.
14x12x6 (LxWxH) D.
16x16x6 (LxWxH) REQUIRED:
Please complete the Culture Index survey by navigating to the link below.
This survey helps us assess your candidacy for cultural fit and is required to be considered for employment:
https:
//go.
cultureindex.
com/p/fp3Ct9NxbkGTcQ4Gi Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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